TERMS OF SALE AND INFORMATION
OPEN ACCOUNTS: Terms are net 30 FOB Point of Origin.
Discount is deductible only when the Invoice is paid within terms. All unearned discounts taken will be re-invoiced.
A late fee of 2% will be assessed on unpaid balances after 30 days. Discount does not apply to orders paid by credit card. Past Due Accounts will not be shipped on open account Past Due Invoices paid by Credit Card will have the 2% late fee added to the Invoice balance.
NEW ACCOUNTS: Minimum Order: $150 net.
Orders will be shipped MasterCard, Visa, American Express, Discover or Check in Advance until a Bakers Kitchen Credit Application has been received and approved. No COD's.
Terms offor NON-USA Accounts: Payment with order, credit card (MasterCard or Visa), or Bank Transfer.
No credit terms are available outside the.
MINIMUM ORDER: $150/order
Orders may be placed by mail, phone or fax. Phone: 419-381-9693 Fax: 419-382-2000
Please include your Company Name, Address, Phone & Account Number on all orders Faxed or mailed to us.
SHIPPING CHARGES:FOB Point of Origin.
Charges for UPS Ground are based on Published UPS Ground rates and restrictions.
PICK UP ORDERS: 48 hr MINIMUM ADVANCE NOTICE REQUIRED.
Please call or fax your order two (2) Business Days before date of pick up to avoid long delays or disappointment.
BREAKAGE:Please refer to the instructions on the following page for handling damages.
RETURNS & SHORTAGES: WE DO NOT SELL ON CONSIGNMENT.
EDIBLE products may NOT be returned (unless incorrect items were shipped by The Baker's Kitchen). Shopworn, priced, loose merchandise not in the original container or merchandise over 30 days old (from invoice date) may NOT be returned. FOOD PRODUCTS ARE SHIPPED AT THE PURCHASERS RISK AND ARE NOT GUARANTEED AGAINST WEATHER RELATED DAMAGE (MELTING OR DETERIORATION). Unacceptable returns will be returned at your expense or destroyed. Acceptable returns are subject to a 15% restocking fee. Shortages must be reported within 5 days after receipt of merchandise. Please check carton and packing materials carefully as small items can easily be overlooked. Please pack returned merchandise carefully as returned items must be received back in salable condition (including any original outer boxing ) for credit to be issued.
PRICING: All prices on your INVOICE are WHOLESALE. WE DO NOT SELL RETAIL(except through our retail store: www.thebakerskitchen.net )
Orders are accepted on the condition that they are billed at price prevailing at date of shipment.
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
BACKORDERS & STOCK OUTS:
Items temporarily out of stock are NOT backordered unless specifically requested at the time the order is placed. Backorders for less than $25 will be automatically cancelled. Please re-order. Unshipped Backorders will be cancelled after 30 days.
RETURNED CHECKS:$20 returned check fee will be charged for all checks returned by your bank as unpaid.
POLICY & PROCEDURES
DAMAGES, RETURNS AND SHORTAGES, ETC
Please report all damages, shortages, shipping errors to The Baker's Kitchen via mail, phone or fax upon discovery, within 5 days of receipt of merchandise or invoice.
• Shipments via UPS Ground
If the shipment contains cartons that are obviously damaged, open or resealed, please refuse the suspect cartons. You may accept the other cartons in the shipment and refuse only the cartons that are damaged, open etc. Report “concealed” damages to The Baker's Kitchen upon discovery. We will contact the carrier to arrange for an inspection of the damage at your location or have the carrier return the carton to us for inspection here.
NOTE: you MUST keep the original shipping cartons (with shipping labels intact) and the packing materials for any claim to be honored until an inspection has been performed or you are instructed otherwise by The Baker's Kitchen personnel.
We will issue you a credit or replacement and start claim proceedings upon notification that damage has occurred.
PLEASE COUNT YOUR CARTONS AND INSPECT YOUR SHIPMENT BEFORE YOU SIGN THE DELIVERY RECEIPT.
SHORTAGES, OVERAGES or ERRORS
Please report shortages, overages, incorrect or defective merchandise to The Baker's Kitchen upon receipt of the invoice. We will determine where an error occurred and if all cartons in the shipment were received. Credit or replacement product will then be issued.
Call tags will be issued for any overages, defective items, or items received due to a Baker’s Kitchen error that you do not wish to keep. Please pack items being picked up by a call tag, carefully, so damage does not occur during the return.
We cannot issue Call Tags for items received due toYOUR errorin ordering or that you do not like upon receipt.
These items (except FOOD PRODUCTS) will be accepted for return at your expense. Please pack returned items carefully within another carton (where applicable) to avoid damage during the return. Returned items must be in the original condition and packaging and received by us in a salable condition to be eligible for credit and must be returned within 30 days of purchase. A 15% restocking fee will be charged for returned items. Unacceptable returns will be returned at your expense or destroyed.
NOTE: FOOD PRODUCTS MAY NOT BE RETURNED unless due to a Baker’s Kitchen error.