Heat Sensitivity Disclaimer
Products are packaged and shipped with great care, however we understand that some products are susceptible to heat damage. The following products are purchased at your own risk and cannot be refunded or replaced if melting occurs during transit: cocoa butter transfer sheets, chocolate cups, chocolate decor, confectionery coating chocolate and real chocolate.
Ways To Avoid Receiving Heat Damaged Product
- Plan your order around weekends and hot days of the week.
- Select an appropriate shipping method or plan far enough ahead to avoid your package waiting at a UPS facility over the weekend.
- Have your package delivered to a friend or a neighbor if you cannot be available to receive your package.
- Expedite Your Delivery
- Select a faster shipping method. The less time your package is in transit, the lower risk your package is susceptible to heat damage.
If You Received Chocolate Coating That Arrived Melted
You received melting chocolate or confectionery coating chocolate that arrived melted, we assure you that your chocolate is perfectly safe to use and can be easily re-melted once the chocolate sets up. Simply place your melted chocolate in a cool, dry location and allow the chocolate to set up. Once the chocolate sets, you can break it up into chunks and re-melt as needed.